Privacy Policy

Effective Date: July 17, 2025

Welcome to Daxina Supermarket. Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you use our website, mobile app, and related services.

1. Who We Are

Daxina Supermarket is a local grocery retailer serving Lenasia South and surrounding areas. Our registered address is Shop No: 9, NTN Centre, Starling Rd, Lenasia South, Johannesburg, 1835.

2. What Information We Collect

We collect personal information when you use our site or mobile app, including:

Name and surname
Phone number
Email address
Delivery address
Order history
Device and location data (for delivery optimization)

3. How We Use Your Information

We use the information collected to:

Fulfill and deliver your orders
Improve our services and customer experience
Communicate order updates and promotions
Provide location-specific delivery services

4. Location-Specific Services

Our delivery service is available only in Lenasia South, Lenasia, Zakariyya Park, Ennerdale, and Eldorado Park. If you’re outside these areas, you may shop online and pick up from our store.

5. Mobile App Data

The Daxina Supermarket mobile app may request permissions to access:

Your device location (to confirm delivery eligibility)
Camera or storage (optional, for features like receipts or uploads)

6. Sharing of Personal Information

We do not sell or rent your personal information to third parties. Your data is shared only with trusted delivery staff or payment partners required to complete your order.

7. Data Protection

We take data protection seriously. All personal information is stored securely and protected with industry-standard encryption and access controls.

8. Your Rights

You have the right to:

Request access to the information we hold about you
Request corrections or deletion of your data
Withdraw consent for marketing communication at any time

9. Cookies & Tracking

Our website uses cookies to improve user experience, analyze traffic, and personalize content. You may disable cookies through your browser settings.

10. Contact Us

If you have questions or concerns about your privacy, please contact us:

Email: info@daxinasupermarket.co.za
Phone: (011) 211-1199

Thank you for trusting Daxina Supermarket.