At Daxina Supermarket, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases at www.daxinasupermarket.co.za. By using our site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit our website, make a purchase, or interact with our services, we may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, billing address, and shipping address.
• Payment Information: Credit card details and other payment data for order processing (Note: Payment information is securely processed through a third-party payment gateway and is not stored by us).
• Website Usage Information: IP address, browser type, and browsing history on our site (this is used for analytical purposes).
• Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze site traffic, and deliver targeted advertising.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and complete your orders: We use your contact and payment information to process transactions and deliver your purchased products.
• To improve our website and services: We may use your data to improve the user experience, troubleshoot issues, and optimize website performance.
• To communicate with you: We may send order confirmations, shipping updates, and promotional emails. You can unsubscribe from marketing emails at any time.
• To prevent fraud and comply with legal requirements: Your personal data may be used to detect fraud and to ensure compliance with applicable laws and regulations.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information. All sensitive data, such as payment information, is processed through a secure third-party payment processor. We use SSL encryption to protect your data during transmission.

While we strive to protect your personal information, no method of online transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third-party service providers in the following cases:

• Payment Processors: We may share your payment information with trusted payment gateways (e.g., PayPal, Stripe) to process your transactions.
• Shipping Providers: We share necessary shipping details with third-party logistics and shipping companies to fulfill and deliver your order.
• Analytics and Marketing: We may use third-party services like Google Analytics, Facebook Pixel, or other advertising networks to improve our marketing strategies and analyze website traffic.

These third parties are obligated to keep your information secure and to use it only for the specific purposes outlined by us.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site performance, and deliver personalized content. Cookies are small files stored on your device. You can control cookies through your browser settings, including disabling or deleting them, but this may affect some website functionality.

6. Your Rights

As a user, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct your personal details.
• Deletion: You can request the deletion of your account and personal information.
• Opt-out: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact us at [Your Contact Email].

7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment processors, or other services. This Privacy Policy does not apply to third-party websites. We encourage you to read the privacy policies of these external sites before providing any personal information.

8. Children’s Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Address: Shop No.9 NTN Centre, Starling Street, Lenasia South

Tel No: (011) 211-1199

WhatsApp Number: 082 803 2771

Email Address: info@daxinasupermarket.co.za